Privacy Policy

Last updated: May 4, 2026

Vaya Con Data ("we," "us," or "our") operates the website vayacondata.com (the "Service"). This page explains how we collect, use, and protect your personal information when you use our Service.

1. What Information We Collect

When you purchase an eSIM from Vaya Con Data, we collect:

• Contact information: Your name and email address — required to deliver your eSIM and order confirmation.
• Device information: The phone model you select at checkout — helps us send the correct installation guide.
• Order information: Your selected plan, purchase amount, and order status.
• Payment information: Your credit card or payment method details — we never see or store these. Payments are processed entirely by Stripe, our payment processor.

We do not collect your physical address, phone number (unless you optionally provide it), or any other personal data beyond what's listed above.

2. How We Use Your Information

Your information is used exclusively to:

• Process and fulfill your eSIM order (create and deliver your eSIM by email).
• Send you order confirmation, eSIM activation instructions, and QR code.
• Provide customer support if you contact us.
• Comply with legal obligations (tax records, fraud prevention).
• Improve our Service based on aggregate, anonymized usage patterns.

We never sell, rent, or trade your personal information. We do not use your data for automated profiling or marketing without your explicit consent.

3. Third-Party Services

We use the following third-party services to operate our business. Each processes data according to its own privacy policy:

• Stripe — Payment processing. Stripe receives your payment card details directly; we never see or store them. Stripe Privacy Policy.
• eSIMCard — eSIM provisioning. Your email and selected plan are shared with eSIMCard to generate your eSIM profile. eSIMCard Privacy Policy.
• tawk.to — Live chat widget. Loads from tawk.to servers for customer support (optional — you can close the chat). tawk.to Privacy Policy.

4. Data Storage & Security

Order data is stored on secure servers with encryption at rest and in transit (TLS 1.3). We retain your order information for as long as necessary to provide the Service and comply with legal obligations (typically 7 years for tax records in Canada).

Your payment information is never stored on our servers — it goes directly to Stripe over an encrypted connection.

5. Cookies

Our website uses minimal cookies:

• Stripe cookies: Essential for checkout. Set by Stripe's hosted payment page to prevent fraud and process your payment.
• tawk.to cookies: Set by our live chat provider to remember your chat session.
• Google Fonts: Loads the Urbanist font from Google's servers, which may set a cookie for caching.

We do not use tracking or advertising cookies. We do not use Google Analytics or any third-party analytics service that tracks you across sites.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate data.
• Deletion: Request that we delete your personal data (subject to legal retention requirements).
• Portability: Request your data in a machine-readable format.
• Withdraw consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, email us at support@vayacondata.com. We aim to respond within 30 days.

7. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

8. International Data Transfers

Vaya Con Data is based in Ontario, Canada. Your data is stored on servers in the United States and Canada. By using our Service, you consent to the transfer of your data to these locations. We ensure adequate safeguards are in place for any cross-border data transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date. For material changes, we may notify you by email or with a notice on our website.

10. Contact

For questions about this Privacy Policy or our data practices:

• Email: support@vayacondata.com
• Website: vayacondata.com